FREQUENTLY ASKED QUESTIONS

How may we help you?

Please select the course

We offer different types of courses for students based on their age, swimming ability and experience. Go to courses section to know more or drop us a call / email so we can recommend what is the best for you. HKSA reserves the right to assign and allocate the level of the students based on assessment and evaluation by our head coaches.

Course fee varies depending on the class(es) you enroll. Since it is charged every 2 months, no pro rata payment will be accepted. Fees are also non-refundable once made, so make sure that you have checked out our schedule session for the correct amount.

Payment can be settled by Cheque, Bank transfer, PayMe or FPS. Choose the one that works the best for yourself.

Lesson time will ONLY be granted for clients with confirmed payment (Within 7 days upon receiving confirmation, unless specified). Please note that admittance will not be granted without payment slip and the seat will be withdrawn by the system automatically if payment has not been settled on or before the due date.

For new enrolled students, please send us the signed enrollment form with terms and conditions along with payment slip.

Parents should notify HKSA by phone at 2295 6066, WhatsApp via 5507 5333 or email to knock@hkswimmingacademy.com :

  • Casual leave: At least 3 days before the lesson begins
  • Sick leave: 3 hours before the lesson (Original doctor or registered Chinese medicine practitioner’s note with indication of time period is compulsory.)

GROUP SESSION

  • One make-up class either casual leave or sick leave can only be arranged upon the successful registration of one full term, except Club training.
  • NO make-up class would be arranged for Club training.
  • Make-up class MUST be taken before the last day of the term. Make-up class must be at another time other than the student’s usual scheduled lesson time.
  • Once make-up class has been confirmed, no further change is allowed.
  • Parents/ guardians should notify HKSA regarding student’s absence.
  • No make-up class will be arranged for absence without prior notice.
  • No refund or credit will be applied for any unattended lessons.

 

PRIVATE SESSION

  • By Monthly: No make-up class would be arranged.
  • By Package (10 sessions): Package is valid for 4 months counting from 1st lesson, 3 casual days leave can be granted taken for special reasons only.
  • All make up lessons must be completed within 4 months.
  • Parents/ guardians should notify HKSA regarding student’s absence.
  • No make-up class will be arranged for absence without prior notice.
  • No refund or credit will be applied for any unattended lessons.

HKSA reserves the right to cancel the lessons, subject to below situations.

  • Coach arrangement: Make-up classes will be scheduled where possible. NO REFUNDS OR CREDITS WILL BE ISSUED.
  • Special occasions: No make-up classes will be offered. NO REFUNDS OR CREDITS WILL BE ISSUED.
  • Extreme weather arrangement is venue specific, please refer to the terms and conditions and weather arrangement of your designated venue.
  • No make-up class will be arranged for cancellation due to specific weather condition.

Typhoon Warning Signal No.8 or higher:

Leave application is NOT allowed when Typhoon Warning Signal No.8 or higher is pre-hoisted or hoisted. After lowering Typhoon Warning Signal No.8, leave application is allowed for the classes starting 3 hours after.

Black Rainstorm Warning Signal:

Leave application is NOT allowed when Black Rainstorm Warning Signal is hoisted. After lowering Black Rainstorm Warning Signal, leave application is allowed for the classes starting 3 hours after.

Amber or Red Rainstorm Warning Signal:

Make up class policy would be applied.

  • For private class at designated venue with outdoor pool, please find the below arrangement for your reference.

Before the lesson (on that day):

The guardian must inform us 3 hours before the class for the cancellation.

During the lesson:

Within 30mins: Additional venue fee will be applied for the lesson and the lesson can be rescheduled.

After 30mins: The lesson CANNOT be rescheduled.

  • If the lesson was suspended due to outdoor pool closure under extreme weather condition (e.g. thunderstorm warning, red or black rainstorm warning signal, T8 or above), make up class would be offered for this situation.

Location changes are NOT allowed for group classes within the term or same course.

Yes, student can come to ONE trial class. Regular price for one session and registration fee of HKD $50 will be charged for your trial class. Please contact us at 2295 6066 / knock@hkswimmingacademy.com if you wish to schedule your trial class.

Yes, students can receive certificates upon the completion of 2 terms enrollment and passing the assessment provided by the coaches.

Parents’ involvement in the water is allowed for Ripplet starter 2 course (18mths -3y11m) registration. This course aims at assisting parents to build a closer relationship and bonding with your child(ren). Go to Ripplet Starter courses to know more!

You may bring:

  • Swimming Cap
  • Goggles
  • Slippers
  • Towels
  • Swimsuits
  • Wetsuits (optional)
  • Swim Nappies/Diapers** (must – applicable to Ripplet Starter 2 students only)

Yes, our coaches can teach at your designated venue for private lessons. Additional charge will be applied.

We may take photos and/or videos of swimmers for teaching and/or marketing purposes. Please note that photographs or videos of students may, from time to time, be included in newsletters, magazines, social media and other routine promotional materials.
Should you prefer not to publish photos or videos of your child(ren) or yourself, please send us a request by email to knock@hkswimmingacademy.com.

You may call us at 2295 6066 or email to knock@hkswimmingacademy.com for enquiry. To ensure the quality of customer service, the conversation will be recorded.

To ensure the safety of swimmers and guardian, below regulation and measures will be carried out during the pandemic.

1. Vaccine Pass (For all venues):

  • Before 30 September 2022, it will be applied for persons aged 12 or above
  • On or after 30 September 2022, it will be applied for persons aged 5 or above
  • Please find the below link for requirement and dosage schedule of vaccine pass for further information.
    https://www.coronavirus.gov.hk/pdf/vp_t1_ENG.pdf

2. Rapid Antigen Test (RAT):

  • VSA: All swimmers and guardians are required to take RAT on the lesson date.
  • GHS: Swimmers are required to take RAT on the lesson date.

It is completely normal to be afraid, because swimming ability is not inborn. No matter how afraid you are, once you can find the suitable coaches plus your determination and patience, you must be able to swim. Trust yourself, trust in us.

Backstroke!
It is believed that starting with backstroke can help building up water confidence, plus learning this life-saving skill in an effective and efficient way. It is also comparatively easier to understand and operate for beginners.

You can’t run before you can walk, and learning takes time. Especially for water sports, you does not only need determination and patience, but also a suitable coach who puts time and efforts on you. We can swim, so are you. Trust yourself, trust in us.

Yes, definitely, Mr. Alex Fong will coach and his involvement is completely voluntary. Appointments are not available at this stage, because it is also our responsibility to ensure our students is taught by the same coach continuously and progressively.
Although Mr. Alex Fong has undertaken various positions, he, as the founder and headmaster of Hong Kong Swimming Academy, also endeavors to arrange the time for our students. Through participation in the classes, he does not only strive to share his enthusiasm, but also aspire to inspire our students to pass on his passion in swimming. Enjoy swimming is the key!

individual
training
UPCOMING EVENT
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16 February 2017, 18:00 am

USA, Tampra, Florida

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Jane Anderson
Creative Heads Inc.

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Creative Heads Inc.

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